ALL SALES ARE FINAL

due to each collection being limited we are unable to accept returns or exchanges at the moment.

if an error is made during shipment on our end, we will make the correction. once your package is shipped, we are no longer responsible for the parcel. you will be updated with full tracking information once your parcel has been handed to the courier. any shipping queries or issues please refer to our shipping guide.

failure to pay any applicable customs fees on international orders will result in the item being held or returned by customs. In such cases, we will not issue a refund. If you have any questions, please contact us at customersupport@fhate.co.uk or drop us a DM before placing your order.

due to the nature and materials of this product each bag is unique and print will differ from the model images shown or advertised on social media. please refer to ‘fabric care’ guide for all information relating to this.

if you have any issues with your order, please don’t hesitate to reach out to us directly at customersupport@fhate.co.uk. we’re a small business and genuinely want you to love your purchase. we’ll always do our best to look into any concerns and ensure our customers are happy.